Case studies
Real Results From
Real Operations
Examples of how we have helped UK organisations improve operational performance, build capability, and sustain better ways of working.
Our track record
Selected case studies
Each engagement starts at Gemba, focuses on practical improvement, and transfers capability to your teams.
Aerospace MRO Turnaround Time Reduction
Reduced aircraft turnaround time by 30% through value stream redesign, standard work implementation, and improved cross-shift handover discipline in a complex MRO environment.
- 30% turnaround time reduction
- Improved cross-shift handover
- Sustained through daily management routines
Manufacturing Productivity Improvement
Improved production line OEE from 62% to 81% by addressing changeover losses, implementing visual management, and coaching team leaders in daily performance management.
- OEE improved from 62% to 81%
- Changeover time reduced by 45%
- Team leader capability developed
Healthcare Patient Flow Improvement
Reduced average patient waiting time by 40% across emergency and outpatient pathways through process redesign, visual flow management, and leadership coaching.
- 40% reduction in patient waiting time
- Improved staff engagement
- Sustainable flow management system
Energy Sector Maintenance Planning
Improved planned maintenance execution from 68% to 89% adherence by redesigning the planning cycle, strengthening escalation routines, and embedding daily management discipline.
- 89% maintenance plan adherence (from 68%)
- Reduced unplanned downtime by 35%
- Strengthened planning-to-execution flow
Public Sector Service Delivery Improvement
Reduced case processing backlog by 55% and improved end-to-end processing time by 3 days through workflow analysis, bottleneck resolution, and team capability building.
- 55% backlog reduction
- 3-day processing time improvement
- Capability embedded in team routines
IT Services Incident Resolution
Improved first-time resolution rate from 54% to 73% and reduced average resolution time by 28% through handoff redesign and tiered daily management implementation.
- First-time resolution: 54% → 73%
- 28% faster average resolution
- Reduced escalation volumes
Confidentiality
A note on our case studies
We take client confidentiality seriously. The case studies above represent the type and scale of results we deliver across sectors, with details adjusted to protect client identity. If you would like to discuss specific examples relevant to your sector or challenge, we are happy to do so in confidence during a discovery call.
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